training global courtesy

Training & Development

We experience and evaluate your current Guest & Customer Journey. The main focus on attitude, performance and behavior of your staff, working directly with guests. Evaluation of structures, SOP’s and processes within departments involved might be an obstacle. My experience has been beneficial for Law firms, Financial organizations, Health Care industries, Facility management and many more.

Together we evaluate for neccesary improvements based on your personal and company values, standards and budget.  For example:

  • Welcoming structures
  • Guest Journey awareness and improvement
  • Task forces including Time & Action planning
  • Tailor made  ‘Train the Trainer’ sessions
  • Staff training
  • Management training
  • Business Etiquette
  • Event planning & organization

Exclusively for Global Courtesy:  The 10 steps Hotels & Resorts Butler Structure

Your golden ticket to a profitable and efficient structure in a  24hrs, high end, service delivery promise.  Organizations working with this structure increased their revenues and reviews on Trip Advisor tremendously. My experience in the exclusive world of Butlers around the world is the fundament of this program.

How does it look like?  Personalized and Pro-active!

A training suitable for departments below:

  • Hotels & Resorts Butler departments
  • Executive club floor staff
  • Concierge
  • Front office staff
  • Guest Relations
  •  Rooms division teams operational and management