My 20 years of extended experience in the high end hospitality industry around the world learned me one thing; The best welcome is a genuine welcome. Caring about people is a must.
To achieve your vision and mission is about understanding your guests preferences, interests and needs.
An international need for service delivery at any level is based on understanding what your guests really wish to return for. I developed a framework where your staff, yourself and any partner related to your organization can show their character, passion and care for guests.
My eye for detail, positive attitude and behavior accompanied me around the world to develop concepts for a variety of companies, including Royal appointments. After the training people understand that knowledge, genuine understanding and interest in their guests and clients are key words for an ultimate warm welcome.